This expansion reflects ACS Publications' commitment to serving customers around the globe and putting research first—providing fast, reliable help wherever you are.
At ACS Publications, we understand that science doesn’t stop—and your questions shouldn’t have to wait. That’s why we’re thrilled to announce that as of Friday, June 20, our customer support is now available 24 hours a day, 7 days a week—worldwide.
No matter where you are or what time it is, our team is ready to help. Whether you’re submitting a manuscript, troubleshooting access, or just need a quick answer, you can now reach us anytime—day or night.
Our support team is available 24/7 through these channels:
- Email: support@services.acs.org
- Phone: Services Desk 800-227-7921 | 202-872-4357
- Live Chat: https://acs.service-now.com/acs
- Web Support Portal: https://acs.service-now.com/acs
This expansion reflects our commitment to serving customers around the globe and putting research first—providing fast, reliable help no matter the time zone.
Have a question or need support? We’re here for you—always.